Question 1

Where is the Inn Located?

Accepted Answer

The Arroyo Vista Inn is located at 335 Monterey Road in South Pasadena.  South Pasadena is 15 minutes from both Downtown Los Angeles and Old Town Pasadena. We are on the south side of the street between Pasadena Avenue and Indiana.   Look for driveway which located by a stone wall.  The Inn is on top of the hill and not visiable from the stree.

Question 2

Is the Inn Close to Public Transportation?

Accepted Answer

The Inn is approximately 3/4 of a mile from the South Pasadena Gold Line Station which can take you to Downtown Los Angeles (and beyond) and Old Town Pasadena. The Pasadena Convention Center is 2 blocks from the Del Mar Gold Line Station.

Question 3

Is there and Airport Shuttle?

Accepted Answer

We do not have an airport shuttle but we have a pick up service from LAX and Burbank Airport.   LAX is pick up is $60 and Burbank is $30 during non-rush hour.  Contact us at info@arroyovistainn.com or book online.

Question 4

Does the Inn have Parking?

Accepted Answer

We have free parking in front of the Inn just steps from the Inn door.

Question 5

Does the Inn allow pets

Accepted Answer

We allow pets in certain rooms.   You need to contact us via email at info@arroyovistainn.com to make a pet reservation.

We have a $50 per stay pet cleaning fee. ​

Question 6

What does your room rate include?

Accepted Answer

Our room rates include Breakfast for two, WIFI, Parking, Taxes and Happy Hour.

Question 7

Can we put an extra bed n our room?

Accepted Answer

Not all our rooms allow for an extra bed. Room 1 the Oak Terrace has an extra twin bed already. ​Room 3 (Sunrise) and Room 4 (Daybreak) can all accommodate an extra bed. Extra beds with breakfast are $50 per night.  If just the bed and no extra person then it is $35 per night.

Question 8

Does the Inn have an elevator?

Accepted Answer

Our rooms are on the second and third floors and we do not have an elevator.  Please request a second floor room (Rooms 1 through 5) if you have some difficulty with stairs.

Question 9

What amenities does each room have?

Accepted Answer

Second Floor Room 1 - Oak Terrace - Queen and Twin bed, shower/tub, shared balcony, corner room, mountain views, some street noise Room 2 - Veranda - Queen bed, shower/tub, shared balcony, desk, mountain views, some street noise Room 3 - Sunrise - Queen bed, shower/tub, desk, roll away ok, mountain views Room 4 - Daybreak - Queen bed, tub with hand shower head, small private balcony, extra bed is ok, mountain views from balcony Room 5 - Tree House - Queen bed, shower/tub, shared balcony, desk, facing hillside Third Floor Room 6 - Cozy Nook - Queen Bed, desk, shower/tub Room 7 - Monte Vista - King bed, shower, mountain views Room 8 - San Gabriel -Queen bed, tub with hand shower head, mountain views Room 9 - Forest Room- King bed, shower tub, window facing back of house, very quite Room 10 - Eleanora -Queen bed with couch (not a sleeper couch), desk, new shower, big bathroom, faces back of house, quite

Question 10

Does the Inn have WIFI?

Accepted Answer

There is free high speed WIFI throughout the Inn.

Question 11

Do the rooms have televisions?

Accepted Answer

All rooms have flat screen TVs with Cable TV access.

Question 12

What time is check in?

Accepted Answer

Normal check-in time is 3:00 pm.   You can arrive anytime after that. You will receive a door code three days before arrival which you will use to enter the Inn.  If you do not receive a door code 24 hours before arrival please email us at info@arroyovistainn.com. After you enter the Inn there is a self-check in desk off the living room. Please respect our other guests by keeping your noise to a minimum if you check in late or leaving early. ​

Question 13

Can we check in early?

Accepted Answer

Sometimes we can accommodate early check-in.   Please contact us via email at info@arroyovistainn.com or call us at our main number 323-478-7300 and press 3 for the Inn Keeper on Duy the day of your arrival to confirm if you can check in early.  Worst case you can leave your bags at the Inn and get your key early so you don't have to worry about it later.

Question 14

What time is Check Out

Accepted Answer

Check out is 11:00 am.  Please let us know if you need a little extra time or want to store your bags.

Question 15

What is your deposit policy?

Accepted Answer

We collect 50% at time of your reservation and the balance 24 hours prior to the arrival date.

Question 16

What is the Inn's Cancellation Policy?

Accepted Answer

Full refund if cancelled 14 days in advance (30 days for New Year's). Generally we work with our guests to come up with a solution if something comes up and they can't make their original reservation date.

Question 17

What are breakfast hours?

Accepted Answer

Weekdays 7:00 am to 9:00 am Weekends 8:00 am to 10:00 am Breakfast is in the dining room.   We can deliver breakfast to your room for a $30 charge.

Question 18

What do you serve for breakfast?

Accepted Answer

Breakfast during the week is a cold buffet plus sit down hot breakfast in our dining room.  So you can either grab something quickly or sit down for a nice hot meal with an egg dish, breakfast meat and bread of your choice. Weekends is a sit-down breakfast in the dining room.

Question 19

Can we bring a guest or guests to breakfast?

Accepted Answer

We love our guests to bring friends or family to breakfast.  It is an extra $15 per person (great deal). We appreciate advance notice but that is not necessary.

Question 20

Can we get breakfast in our room?

Accepted Answer

Yes we can deliver breakfast to your room during normal breakfast hours.   There is a $30 charge.

Question 21

What if we have dietary restrictions?

Accepted Answer

We can accommodate most dietary restrictions.  Just let us know at the time of the reservation or email us at info@arroyovistainn.com prior to arrival. ​

Question 22

When is Happy Hours?

Accepted Answer

Happy hour is 5:00 pm to 7:00 pm daily in the Living Room.   It usually consists of wine and cheese but may vary upon occasion.